Useful details for choosing your winter layers and following your order.
How should I choose a size?
Garments are offered in S, M, L and XL. Read the individual fit notes before choosing. If you need measurements, email sac@vertizay.com before ordering; do not assume identical sizing across different designs. The beanie and scarf are offered in one size.
How should I care for my winter layers?
Follow the care label supplied with your item. Different fabrics and constructions require different care; check before washing, drying or ironing. Contact us if you need help interpreting the label.
When will my order be dispatched?
We prepare orders within 2–4 business days before dispatch. This processing period is additional to the shipping time. Business days exclude weekends and public holidays.
What are the shipping options?
Standard Shipping is FREE and takes 12–20 business days after dispatch. Express Shipping costs US$14.90 and takes 7–15 business days after dispatch. Available destinations are shown at checkout. See our Shipping Policy.
How do returns work?
Email sac@vertizay.com within 30 calendar days of delivery to request return instructions. Customers ordinarily pay change-of-mind return postage; appropriate costs for incorrect or defective goods are covered. Mandatory consumer rights remain protected. Read the Return & Refund Policy.
Where is my tracking information?
Shipment updates and available tracking are sent to the order email. An initial carrier scan may take time to appear, and orders may arrive in separate parcels. For a delay or missing parcel, email your order number to sac@vertizay.com.
Can I change or cancel an order?
Contact us immediately with your order number and requested change. Changes depend on fulfillment progress and interception may no longer be possible.
How do I contact support?
Email sac@vertizay.com or call +12705008477. Our hours are Monday–Friday, 9:00 AM–5:00 PM ET. For an existing order, include the order number and email used at checkout.